Data privacy and account control

Manage your data and account settings with clarity and confidence.

Data privacy

  • Purpose: We collect data to improve our services and provide a better experience.
  • Data collected:
    • Account information: Username, email, password.
    • Device information: OS type (Android or IOS).

Account control

  • Delete account: Send an official email request to PT. Medilink Digital Medika Customer Care to permanently delete your account and data.
    Subject suggestion: Medidoc Account Deletion Request

Data retention

  • Active accounts: We retain your data for as long as your account is active.
  • After deletion: If you delete your account, we will delete your data within 30 days.
  • On demand: You can request deletion at any time.

Your rights

  • Right to access: Request a copy of your data.
  • Right to erasure: Request deletion of your data.
  • Right to object: Object to the processing of your data.

Contact us